Start with good records
Recovery is easier when bills are regular, the member's ledger is correct and every reminder is recorded.
A sensible sequence
- Send bills on time and show clearly how interest is calculated.
- Send a friendly reminder soon after the due date.
- Send a stronger reminder, then a final notice with a last date.
- Record each step with the date and how it was delivered.
- Offer a short instalment plan in genuine cases, in writing.
- If the dues remain unpaid, take legal advice about the remedies your bye-laws and the law allow.
Cautions
Do not insult or publicly shame a member. Do not cut basic services without legal advice, as courts have limited what societies can do. Interest and penalty must follow the bye-laws or a valid general-body decision.